Privacy Policy

The current privacy policy governs the collection, processing, and storage of customer data on our Zuplay platform. By using the services of the platform, the user automatically agrees to the data processing. For any questions that relate to the data processing described in the privacy policy, customers should contact the support team for detailed advice.

Zuplay collects and processes customer data

Our platform uses customer data only for the purpose of providing better services and improving our services in the future. We openly declare what data is collected and processed. Our platform starts collecting customer data from registration, where the user provides personalized information. We also use data on the gaming preferences of our users. The same applies to payment transactions. At Zuplay, we collect the necessary data for statistics, which will allow us to improve the user experience on the platform in the future. All collected information is used for the following purposes:

  • Providing high-quality services.
  • Developing and testing new products to be introduced in the future.
  • Providing recommendations based on user preference.
  • Creating an account and further identification.
  • Conducting statistical and other research.
  • Providing targeted advertising and recommending other products.

Cookies and other similar technologies help us to provide our customers with a comfortable gaming experience on our platform. Such files memorize user settings, allow the game to continue from the half-saved session, provide notification work, etc. All this data is stored on the user’s device, and they can dispose of it themselves. However, if cookies and other files are deleted, our platform may not work properly. 

Disclosure of user data

We may not share customer data with third parties, but we may share it with trusted organizations such as service providers or financial institutions. Any transfer of data will only take place after the user’s consent is given. If consent is not obtained from the user, the particular service or product will not be available to the user. We may also disclose customer data to government agencies only after an official request. In this case, we are subject to Indian law, which requires us to provide the requested customer data. We will also notify you as soon as possible.

Protection and storage of user data

All Zuplay user data is collected and transmitted through secure communication channels using the SSL standard. The available data is stored only on secure servers, which are constantly being saved and rewritten using encryption. A limited number of employees have access to our servers. 

Depending on the type of information, it is stored for different periods of time, after which the data is deleted. However, the users themselves can manage the data stored on our servers. The user can request that all data about him/her be deleted at any time if he/she wants to stop using the services of our platform.

In accordance with Indian law, we do not collect children’s data. However, if a person under 18 years of age uses the Zuplay platform, their parents should contact our platform support team as soon as possible to delete all information collected and remove the child from our services.